At Move and Fold, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a hassle-free return and refund policy subject to the following terms:
Eligibility: To be eligible for a return and refund, items must be unused, in their original condition, and returned within [number] days of delivery. Please note that certain items, such as personalized or custom-made products, may not be eligible for return or refund.
Return Process: To initiate a return, please contact our customer service team at [contact email/phone number] to request a Return Merchandise Authorization (RMA) number. You will be responsible for the cost of return shipping unless the return is due to an error on our part.
Refund Process: Once we receive your returned items and verify their eligibility, we will process your refund to the original method of payment within [number] business days. Please note that shipping charges are non-refundable, and a restocking fee may apply to certain returns.
Damaged or Defective Items: If your order arrives damaged or defective, please contact us immediately upon receipt for assistance. We will work with you to resolve the issue as quickly as possible, whether through replacement, repair, or refund.
Exchanges: We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item for a refund and place a new order for the desired item.
Exceptions: Certain items may be exempt from our return and refund policy due to hygiene reasons or other restrictions. Please refer to the product description or contact us for clarification before making your purchase.
By placing an order with Move and Fold, you agree to abide by the terms of our Return and Refund Policy. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for choosing Move and Fold!”